My Account

All information on your customer account.

Your customer account is your personal space on the site 58 Facettes. You can log in with your registered email address and password when logging in. creation of your account. A customer account is recommended to place an order. Via your dashboard on the customer account, you can follow your current orders and manage your personal and profile information (email address, password, postal address). If you still have questions, please feel free to contact us.

Go to the page of Account creation. Fill in your information (first name, last name, email address, password). Click on "Create". There you have it, your registration is complete! You can now place an order. If you still have questions, please feel free to contact us.

We regret that you want to delete your customer account 58 Facettes. Is there anything we can do to help you and make sure you are satisfied with our service? To delete your account, Contact us.

You can change your password when you are logged out of your account. To do this, on the page of connexion, click on "Forgot your password?", then enter your email address and follow the procedure to reset your password.

If you still have questions, please feel free to contact us.

Order now

All the information you need to order.

METROPOLITAN FRANCE

The jewels are delivered in 1 to 4 working days.

EUROPEAN UNION AND UNITED KINGDOM

The jewels are delivered in 2 to 5 working days.

REST OF THE WORLD

The jewels are delivered in 3 to 8 working days. (Any taxes and customs duties are the buyer's responsibility. We accept no responsibility for any delay in delivery due to the customs clearance process.)

Please note that the times indicated above may be extended in the event of special request (for example, setting a size on a ring).

If you still have questions, please feel free to contact us.

METROPOLITAN FRANCE

La delivery is free in mainland France and is carried out by Colissimo, Chronopost, DHL or Declared Value.

EUROPEAN UNION AND UNITED KINGDOM

La delivery is free in the European Union and the United Kingdom and is carried out by Chronopost or DHL.

REST OF THE WORLD

Shipping charges apply for these destinations and are calculated before payment. (Any taxes and customs duties are the buyer's responsibility.)

You can have it delivered anywhere in the countries listed above, whether it is at your home, at your place of work or at a third party.

Please note that all shipments being delivered against signature, you must be present for receipt, or have authorized a third party to sign for you.

If you still have questions, please feel free to contact us.

Nothing easier ! Search for the jewel you want to buy, either through the search bar using keywords or by browsing our pages Collections or in our other thematic pages. Once you have found the jewel of your dreams, click on it to go to the product page. Then click on "Add to cart" or "Buy now". If you want to add more items to the cart, you can continue shopping. Otherwise, click on "Order". Then fill in the delivery information. To finalize the order, choose a payment method and proceed to payment for your order. If you still have questions, please feel free to contact us.

If you don't know your ring size, or if you are buying a ring for someone else, for whom you want to preserve the element of surprise (engagement ring for example), we have prepared this guide to help you.

We also offer free shipping of a ring sizer. To receive it, simply send us a request by email with your contact details to: bonjours@58facettes.com.

Resizing: except for exceptions (example: ring entirely paved with stones), the rings can be resized, Contact us to know more.

You can pay on 58 Facettes using one of the payment methods below:

> Paypal

> Credit card

> Payment in 4 installments free of charge (for orders between 50 and 3 €)

> Bank transfer (instructions for this type of payment are available once the order is finalized on the confirmation page. Your order will not be processed until the transfer has been received. The shipping time may therefore be extended by a few days for payments by bank transfer.)

If you still have questions, please feel free to contact us.

Order in progress or received

Do you have questions about an order you have placed?

After placing your order, you will receive an email with all the information about it.

As soon as it has been dispatched, a new email containing the tracking number will be sent to you.

Please note that if you have ordered jewelry from different designers and vendors of 58 Facettes, these will arrive separately.

If you still have questions, please feel free to contact us.

Depending on the progress of the preparation of your order or the manufacture of the jewel, it may be possible to modify it. To do this, do not hesitate to contact us.

All packages are insured against loss, theft and damage and a tracking number will be provided to you.

Our sellers prepare your jewelry before handing it over, properly packaged, to a carrier, who takes it to the point of delivery. Despite all the efforts made in the preparation of the packages by our craftsmen, it is possible, in certain rare cases, that the package was damaged during transport. For this, it is very important to check, in the presence of the deliveryman:

- the condition of the package, if it is damaged or shows abnormal traces.

- product condition, if it is broken, damaged, scratched, damaged, non-compliant or incomplete.

If you identify anything, you must notify the delivery note that you have made and / or refuse the goods. Written notification of any damage enables us to initiate an investigation with the carrier. Then please contact us for the procedure to follow.

Return & Refund

Find here all the information relating to returns and refunds.

Public chat 58 Facettes, you benefit from a 14-day withdrawal period.

Withdrawal implies that you have changed your mind after receiving your product in good condition and wish to return it to the seller for a refund.

You must inform us of your wish to retract within 14 calendar days after the date of delivery. After this period of 14 calendar days, we will not be able to proceed with any exchange or refund.

The jewels must be unworn, in their original condition, and without any trace or mark.

Return costs will be borne by 58 Facettes.

Contact Us to get the procedure.

Size reduction for rings: with some exceptions (example: ring entirely paved with stones), the rings can be resized, Contact us to know more.

Damaged or broken jewel: we are sorry to hear that your jewelry is damaged / broken. Contact Us in order to proceed with a repair, an exchange, or a refund. You must attach a photo to your message as proof of the defect found.

Jewel not in accordance with the advertisement: Contact us in order to proceed with an exchange or a refund. You will need to attach a photo to your message.

Incomplete order: Contact us so that we can arrange the shipment of the missing item (s).

In the context of a withdrawal, return of an eligible jewel because you have changed your mind, 58 Facettes offer you the return shipping cost. In the context of a return due to a damaged, broken, non-compliant or incomplete order, the return costs are the responsibility of the seller. If you have any questions about this, please do not hesitate to contact us.

You will be reimbursed by the same means of payment as that used to pay for your order. As part of a payment by cash card, the amount of the order will be credited again to your account within 48 to 72 working hours after the triggering of your refund. If you have any questions about this, please do not hesitate to contact us.