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Returns &
Refunds
Here you will find answers to the most frequently asked questions about returns on 58 Facettes. If you cannot find the answer you are looking for, do not hesitate to contact us.
For online purchases on the site of 58 Facettes, you benefit from a withdrawal period of 14 days.
Retraction implies that you have changed your mind after having received your product in good condition and that you wish to send it back to the seller for a refund.
Items that have been personalized or modified (engraving, resizing, etc.) are not eligible and cannot be returned in this context. Likewise, purchases made directly in store are not eligible for withdrawal.
You must inform us of your wish to withdraw within 14 calendar days after the delivery date. After this period of 14 calendar days, we will not be able to proceed with any exchange or refund.
Once your withdrawal request has been made, you have a maximum period of 14 calendar days to return the item(s) to us.
Items must be unworn, in their original condition, and without any traces or marks.
Return costs will be borne by 58 Facettes.
To request a return, go to this page
Re-sizing for rings: with exceptions (example: ring entirely paved with stones), rings can be re-sized,
contact us. to know more.
Damaged or broken item: We are sorry to hear that your item is damaged/broken. Contact us
in order to proceed with a repair, an exchange, or a refund. You must attach a photo to your message as proof of the defect found.
Item not as advertised: contact us. in order to proceed with an exchange or a refund. You will need to attach a photo to your message.
Incomplete order: contact us. so that we can arrange the shipment of the missing item (s).
As part of a withdrawal, return of an eligible item because you have changed your mind, 58 Facettes offers you the cost of return. In the context of a return due to a damaged, broken, non-compliant or incomplete order, the return costs are the responsibility of the seller. If you have any questions about this, please don't hesitate.
You will be reimbursed by the same means of payment as the one used to pay for your order. In the context of payment by cash credit card, the amount of the order will again be credited to your account within 48 to 72 working hours after the triggering of your refund.
If you still have any questions,
do not hesitate to contact us.
Contact us