Buying second-hand jewelry is the guarantee of getting a good deal on a piece steeped in history. Our sellers undertake to practice the same prices on our platform as at home.
Buyer protection and insurance
All jewelry ordered on 58 Facettes are insured in value upon shipment. At any time, if you have the slightest problem with your order, you can contact 8 Facettes who will do their best to find a solution as quickly as possible. Contact us.
Quality and ethics of the selected sellers
Each seller on our platform has been carefully selected by 58 Facettes and is subject to continuous monitoring, with each order placed, in order to guarantee our customers the highest level of standards and quality. During the verification process, we meet with each seller and note 4 main criteria that we believe are the guarantees of future customer satisfaction: the seller's experience, comments and feedback from existing customers, references and recommendations. from our jewelry experts.
Fluidity from order to delivery
Public chat 58 Facettes, delivery in mainland France is made within 1 to 4 working days, and you can follow all the stages of its preparation and shipment in real time. So, no more unpleasant surprises and the frustration of waiting without being informed!
Simplicity of customer returns and refunds
Our salespeople are recognized experts in their profession. However, there may be times when you want to return a part, because you have changed your mind or to correct a defect.
You have 14 calendar days from the date of delivery of your order to return any item that does not suit you. (In accordance with article L.121-20 and following of the Consumer Code). To do this, Contact us indicating your order number, and we will tell you what to do. Returned products must be unworn, in their original condition, and without traces or marks. Return costs will be borne by 58 Facettes.
In the event of a problem with your order (incomplete, non-compliant or damaged), we guarantee rapid support for exchange, refund, or repair if necessary. To do this, you can simply contact us, indicating your order number.
With some exceptions (example: ring entirely paved with stones), rings can be resized, Contact us to know more.
If you wish to initiate a return, repair, resizing or exchange, please contact our dedicated team. Contact us.